It seems like it took a week to get something to happen with Fran's prescription. It's not settled, but thanks to her phone calls she has enough to get by until the prior approval is taken care of.
Much of the thanks goes to the people at Salem Costco pharmacy for going the extra yards to help Fran out. No stone walls--"I'm sorry, there's nothing we can do". Instead we hear--"I'll resend, I'll recheck, I'll call you back", and then they do.