Sometimes a person must take action.
There are those zillions of other times when it's best to watch and listen or even let go.
Not in this case.
Fran found out there's a maximum of 3 years deferment on student loans. The next step--one she's not crazy about, is to request permanent disability. Unfortunately, chronic, debilitating pain is not on their list of disabilities. I understand they have to be careful, but a little flexibility for individual circumstances would be a nice option. The day we received the denial in the mail, a loud, little voice told me that this is when it's appropriate to contact your congressman.
I found an online contact form and sent off a quick message. We received an answer from a real person in a short period of time. The congressman's representative gave us a list of items to gather. It took a several days for us to decide what to include and how much to add to the summary.
Now it's done and ready to mail.
Wish us success.