"We have no provision for your situation"

That's how the phone call with Price Pfister ended this morning.
To have them pay for the cartridge we replaced in our 11 month, 27 day old faucet, we would have had to phone them today and wait for the cartridge to be mailed.
How silly is that? They can't send us a check for $10.74 with proof of purchase? {sigh}